This book discusses how systems thinking and approaches can aid management consultants in navigating the complexities of client advisory in current realities. It thereby brings to the forefront aspects of holism, flexibility and responsibility - the keys to success in today’s world. Management consultants are called in to offer an independent expert view of an organisation/ a situation and are expected to address some of the most pressing problems businesses face. The client does not exist in a silo, but in a complex environment that lies at the intersection of a range of internal and external factors that are often unseen and unpredictable. The organisation itself presents an alien territory that the consultant is expected to acclimatise to within a very short period of time, and come up with solutions that “insiders” would not have been able to visualise. The book presents a range of ideas, concepts and reference cases that are relevant and topical for consultants in their daily work. It argues that systems thinking allows holism and flexibility in management consulting – while holism is about the ability to encompass the environmental and organisational complexity, flexibility is about the ability to think creatively and adopt different approaches to accommodate this complexity. With commentaries, case studies, conceptual models and perspectives that cut across multiple industries, sectors and countries, this book is a valuable resource for academics and professionals alike. The book’s inner pages and its page on Springer.com contain additional comments providing perspectives of clients, industry experts and academia.

This book shows media salespeople the optimal sales process using a structured step-by-step guide: Using a sales navigator, it accompanies sellers from the media business through different roads and guides them from the start - the search for suitable customer potential - to the goal: closing the sale. The author points out all the construction sites and detours, such as objections or tactical price negotiations, but also shortcuts, such as recognizing early buying signals. After all, the sales process always follows a clear structure, and knowing this structure, practicing the appropriate techniques, and applying them again and again can lead to noticeably more sales. A compact and easy-to-read book, peppered with personal experience reports from sales and media professional Ricky McKenna, whose tips will help you achieve ambitious sales goals even in difficult economic times.

Ada is the programming language of choice for high integrity software systems and is used extensively in industries such as transportation and aerospace. Special features of the book include: Object-oriented programming, concurrency, and embedded and real-time systems are emphasized. Ada for Software Engineers explains the language concepts and the terminology of the standards document, the Ada Reference Manual (ARM). Extracts from the ARM are used throughtout and there are extensive cross references to the ARM. A comprehensive glossary and technical quizzes assist the reader in developing the ability to use the ARM as a practical reference. Comparisons with familiar languages like C and Java are given to facilitate the transition to Ada. The features of Ada 2005 are used routinely, but they are carefully identified, so that programmers using Ada 95 will also find the textbook useful. The companion website contains the full source code of nearly 100 case studies and 100 technical quizzes.

The LASER school is intended for professionals from the industry (engineers and managers) as well as university researchers, including PhD students. Participants learn about the most important software technology advances from the pioneers in the field. The school's focus is applied, although theory is welcome to establish solid foundations. The format of the school favors extensive interaction between participants and speakers. LASER 2011 is devoted to software verification tools. There have been great advances in the field of software verification in recent years. Today verification tools are being increasingly used not only by researchers, but by programming practitioners. The summer school will focus on several of the most prominent and practical of such tools from different areas of software verification (such as formal proofs, testing and model checking). During the school the participants will not only learn the principles behind the tools, but also get hands-on experience, trying the tools on real programs.

IFIP's Working Group 2.7(13.4)* has, since its establishment in 1974, con­ centrated on the software problems of user interfaces. From its original interest in operating systems interfaces the group has gradually shifted em­ phasis towards the development of interactive systems. The group has orga­ nized a number of international working conferences on interactive software technology, the proceedings of which have contributed to the accumulated knowledge in the field. The current title of the Working Group is 'User Interface Engineering', with the aim of investigating the nature, concepts, and construction of user interfaces for software systems. The scope of work involved is: - to increase understanding of the development of interactive systems; - to provide a framework for reasoning about interactive systems; - to provide engineering models for their development. This report addresses all three aspects of the scope, as further described below. In 1986 the working group published a report (Beech, 1986) with an object-oriented reference model for describing the components of operating systems interfaces. The modelwas implementation oriented and built on an object concept and the notion of interaction as consisting of commands and responses. Through working with that model the group addressed a number of issues, such as multi-media and multi-modal interfaces, customizable in­ terfaces, and history logging. However, a conclusion was reached that many software design considerations and principles are independent of implemen­ tation models, but do depend on the nature of the interaction process.

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